Why do I have black soot coming from my wick?
Soot can occur if you have done one of the following:
- Burnt the candle longer than the recommended time frame of up to 4hrs at a time
- Left the wick longer than 1/4 inch and continued to burn the candle for an extended period of time
- Allowed debris/dirt/dust to build up in your wax prior to relighting
Why does my candle have a whitish film or "frosting"?
Temperatures change the chemical state of pure soy wax, causing variations in the moisture content and texture of the wax as it cools. This state change can lead to "frosting", or a growth of vegetable oil crystals. Frosting is a unique characteristic of soy wax, but it in no way changes the life, quality, burn time, or scent of the candle. It also disappears once the wax has melted. So, if you see frosting, just be reassured that you’re getting a pure soy candle.
Can I reuse the jar once I've finished my candles?
Of course! Because we use soy wax, it's very easy to clean and then reuse or recycle your containers. Once you're done with your candle, you can use a hair dryer to remove the last bits of wax. Pour the melted wax into a paper cup or onto a paper plate and throw it away with the base of the wick. DO NOT pour it down your sink as wax can clog your pipes. Then, simply clean out the container with warm water and soap. That's it!
Why is there black residue around the rim?
Prior to lighting your candle (and in between burns) ensure that the wick is no longer than 5mm in length. Untrimmed wicks will cause smoke and darken the inside of your jar.
If this does happen, simply wipe clean with paper towel.
Have a question that hasn't been answered, simply send us an email at firstname.lastname@example.org or click on the 'contact us' tab.